Press Releases
Continuum Foundation Member Quasi Advances The Continuum DCA/r
The Cricket Continuum highlights collaborative work among Foundation Members, affiliates, and dealers as robotics billing, reporting, and deployment readiness move forward
NEW JERSEY, May 13, 2026
The Cricket Continuum today welcomed the release of Software Version 3.2 from Quasi Robotics, a Continuum Foundation Member, as an important advancement for The Continuum DCA/r initiative and the dealer-led robotics channel.
The release adds support for the Twain Robotics Billing API, giving customers access to usage metrics for billing and operational reporting. For The Cricket Continuum, that capability supports a central goal of DCA/r: helping dealers turn robot activity into usable data for recurring billing.
“The Cricket Continuum is leading the movement to make Office Ready Robots understandable, sellable, billable, and supportable through the office technology channel,” said Greg Walters, co-founder of The Cricket Continuum. “Quasi’s Version 3.2 release reflects the progress that happens when Continuum Foundation Members, affiliates, and dealers work to solve the same problems. Continuum Office Ready Robots produce the data dealers use to bill, support, and service the account.”
The release demonstrates the benefit of belonging to The Continuum. Foundation Members and affiliates gain access to a channel environment shaped by field sales realities, service expectations, customer billing requirements, deployment friction, and emerging Office Ready Robot standards. Dealers gain access to a growing ecosystem of robotics OEMs, software providers, finance partners, and support structures designed to help them sell more copiers, more automation, and more Cricket Office Ready Robots.
Software Version 3.2 for the Quasi Robotics Model C2 AMR is available beginning May 13, 2026 via over-the-air update.
About The Cricket Continuum
The Cricket Continuum helps office technology dealers, copier dealers, MSPs, VARs, and technology resellers enter the robotics market through training, certification, dealer enablement, OEM collaboration, and commercial support programs. Its mission is to bring robots to the channel and the channel to robots.
About Quasi Robotics
Quasi Robotics develops autonomous mobile robotic solutions designed to help businesses automate material movement and support scalable robotic operations in commercial and industrial environments.
Media Contact
The Cricket Continuum
gwalters@cricketsUS.com -art robotic systems can help you automate your production lines and reduce costs. With advanced sensors and control systems, our robots can handle even the most complex tasks with ease.
Press Release
Field Management Consulting Joins the CricketsUS Continuum Affiliate Program
FOR IMMEDIATE RELEASE
May 11, 2026 – New Jersey, USA
The Cricket Continuum is proud to announce that Felix Villanueva, executive consultant and principal of Field Management Consulting, has joined the Continuum Affiliate Program. Villanueva brings more than four decades of experience in field service operations, executive leadership and customer-experience management.
As a Foundation Continuum Affiliate Member, Felix will help Continuum members improve profitability on AMR service contracts by applying decades of experience in service department optimization, process improvement, and operational margin discipline.
Villanueva began his career as a field service technician in New York City and rose through the ranks to hold executive positions in major corporations. Throughout his career he has been recognized for developing high-performing teams, strengthening service operations and enhancing the end-user customer experience through disciplined execution and leadership development.
Villanueva stated that he is eager to collaborate with fellow Continuum Affiliate members. “Joining this program is an exciting opportunity to share insights from my journey-from field technician to executive-and to support organizations focused on service excellence, leadership effectiveness and the customer experience,” he said.
About the Continuum Affiliate Program
The Continuum Affiliate Program unites experienced consultants, trainers and technology providers with The Cricket Continuum’s community of dealers and service providers. Through knowledge-sharing, collaborative projects and professional-development initiatives, affiliate members help accelerate innovation and operational improvement across the office-technology channel.
About Felix Villanueva and Field Management Consulting
Field Management Consulting is a specialized advisory firm focused on optimizing field service operations and developing high-impact leadership. Founded by industry veteran Felix Villanueva, the firm helps organizations improve service profitability, operational efficiency and customer experience through proven, execution-driven strategies. With more than four decades of real-world leadership experience, Field Management Consulting delivers practical solutions across scheduling and dispatch optimization, process improvement, and executive coaching—enabling service organizations to build high-performing teams and achieve sustainable operational excellence. Learn more at fieldmanagementconsulting.com.
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